Shipping / Returns
If you for any reason are not completely satisfied with your order, contact us promptly by email, to . Please retain the original copy of the sales receipt, the packaging materials, and the product(s).
Products purchased from RIONI.com may be returned or exchanged. Note that products purchased from Rioni.com may not be returned or exchanged at any local RIONI stores. Returns and/or exchanges must be returned within 10 days from the date that the order is delivered. Please note that clearance and/or promotional items may have particular guidelines regarding exchanges and returns. In the case that an item is marked as a final sale item, no returns, exchanges, or warranty requests will be allowed. You are responsible for reading and understanding these guidelines before purchasing.
Item(s) must be returned to Rioni.com's Return Department in its original resalable condition along with the original receipt, original packaging materials, and any promotional gifts that accompanied that particular transaction. Rioni.com will not accept any merchandise that has been used, worn, altered, damaged, or demonstrate any form of wear and tear. We will not honor any form of exchange, return, or refund if the merchandise shows any signs of being worn, altered, damaged, or any other forms of wear and tear.
Before returning any product purchased from Rioni.com, you must request for a RMA (Return Merchandise Authorization) number. Failure to acquire a RMA number prior to your return may result in a dismissal of your case and/or order. In such a case, refunds and/or exchanges will no longer be granted. Any package that is not labeled with a RMA number will be returned back to the sender at his/her own expense. You may acquire a RMA number via email at or via telephone. Please inform us about the returning product by providing us with a brief description regarding the return or exchange, the style number of the product(s), and other related information concerning the return.
Please note that in the case of a package refusal, return, or exchange, the shipping costs will not be refunded. Rioni.com is not responsible for return shipping charges. The appropriate funds may only be returned via the method of payment used for that transaction. Upon Rioni.com's receipt of the product(s) in need of exchange, a RIONI representative will contact you via email or telephone to discuss which style(s) you would like as a replacement. In the case of an exchange, if the original item's value were to be less than the replacement item, we would first apply credit for the exchange and then only charge you for the remaining balance. However, if the original item's value were to be higher than the replacement item, we will only charge you for the difference. Your exchange item(s) will be sent back to you at no additional shipping costs with an exception to Hawaii, Alaska, Puerto Rico, and countries other than the USA. To ensure that we do not apply any additional shipping charges regarding your replacement item(s), please email Rioni.com at .
Upon receipt of the returned product(s), Rioni.com's return department will make every effort to promptly process the return. A RIONI representative will send you an email notification when the return process has been successful and completed.
For the purposes of tracking and liability reasons, when shipping returned merchandise, we recommend using a delivery service with parcel insurance and tracking capabilities. Rioni.com will not be held responsible for any form of compensation or reimbursement in the case that parcel(s) are lost, stolen, or mishandled.
Rioni.com reserves the right to refuse returned merchandise that does not meet our return terms and policies in Rioni.com's sole discretion.
Orders from Rioni.com are shipped via UPS, USPS, or FedEx. Please allow one or two business days for the processing your order. However, orders are usually processed on the same day the order has been received. We ship via UPS, FedEx, or USPS. Orders are processed and shipped from Monday through Friday, excluding holidays. Rioni.com cannot be held responsible for delays that are unexpected. Products that are lost will require investigation from RIONI's Loss Protection Department. Upon approval, we will send you a replacement product(s). Orders are processed and shipped from Monday through Friday, excluding holidays. Rioni.com cannot be held responsible for delays that are unexpected.
For Security reasons, Rioni.com requires a signature confirmation upon the receipt of your purchase.
Standard Shipping (~7 business days or less for domestic addresses)
- $7.95 (Continental USA)
- $12.95 (AK, HI, PR, GU, VI)
- $29.95 (CAN)
- $49.95 (Other Countries)
Expedited Shipping (~3 business days or less for domestic addresses)
- $32.95 (Continental USA)
- Contact us for a quote (Others)
Overnight Shipping (~1 business days or less for domestic addresses)
- $59.95 (Continental USA)
- Contact us for a quote (Others)
Please note that Rioni.com is not responsible for customs fees, duties, or VAT taxes that may apply to your shipment. The recipient is responsible for such fees if applicable.
Upon completion of placing an order on Rioni.com, an order receipt is emailed to you. When your order has been shipped out, Rioni.com will send you a shipment confirmation email. The shipment confirmation email consists of the following information: a purchase order number, the date of purchase, the method of shipment, and a tracking number if applicable. You may use the tracking number provided by Rioni.com to check the status of your parcel using the following web sites (depending on which service was provided concerning your purchase): UPS, USPS, or FedEx.